“Customer relations” to do list

  1. Monitor trends in customer’s expectations of the quality of service
  2. Determine customer service policies and standards
  3. Build long term customer loyalty
  4. Maintain and improve service reliability for clients
  5. Investigate and resolve clients complaints and service failures
  6. Establish and maintain channels of communication with clients
  7. Provide information and advice to customers about products and services
  8. Establish and maintain systems for dealing with clients complaints and service failures
  9. Monitor and improve the effectiveness of client communications
  10. Determine and implement improvements to client service
  11. Develop and maintain relationships with client