“Customer relations” to do list
- Monitor trends in customer’s expectations of the quality
of service
- Determine customer service policies and standards
- Build long term customer loyalty
- Maintain and improve service reliability for clients
- Investigate and resolve clients complaints and service
failures
- Establish and maintain channels of communication with
clients
- Provide information and advice to customers about
products and services
- Establish and maintain systems for dealing with clients
complaints and service failures
- Monitor and improve the effectiveness of client
communications
- Determine and implement improvements to client service
- Develop and maintain relationships with client
